The first step is to contact the member through … Sellers want to maintain a good reputation and in most cases will look to fix the problem straightaway, so contact them first – either via "My eBay" or directly using the Resolution Centre.To benefit from the eBay Money Back Guarantee, you must do so within 30 days of your actual or latest estimated delivery date. Seller Complaint I've exchanged over 30 e-mails withthis buyer (6 today) in the last 30 days. i boutgh some concert tickets in November 2008 for a concert on 25/04/09. how do i make a complaint about a seller on Ebay about an unreceived item? I received an item that does not match the seller's description. Initial eBay complaints should be directed to their team directly. In February I sold a network router on eBay for £249. This was quite a useful guide on eBay that I linked to from my 'I was scammed on eBay post'. Membre eBay. The UK-based buyer paid via PayPal and I promptly sent out the parcel by courier, with compensation cover if it failed to arrive. Ask eBay for help. Stay up to date on important eBay policy and product updates. I would say if a seller places an item on the auction and us bidders have placed bidds on it they should not be allowed to remove ythem from the aucytion unless placing the items in the buy now section for at least 48 hours. Seller News Home. So sometime in December was the time to make an "Item Not Received" complaint with ebay. Envois : 18 591. A seller who I purchased an item through on Friday cancelled my order today Tuesday saying that i had not responded to an email. The Resolution Center’s Resolve a Problem form appears. By using The Balance Small Business, you accept our. So once the seller refunded my purchase price, the Ebay system locked me out from opening any cases for the refund of the original postage, which normally you would expect to get back. Login using your username and password. You should go through the Ebay dispute system and file a complaint (Resolution Center) for Item not as described and wait for Ebay to close the case and get a refund. Contacting a seller. The time to make a complaint is 5 months ago. Resolving selling problems. Stay up to date on important eBay policy and product updates. Stay up to date on any technical or platform issues that may be … Your single source for eBay seller updates, resources for success, and inspiring stories. Here's What You Can Do to Collect Money When an eBay Buyer Doesn't Pay, Here's How to Deal With an eBay Item That You Are Unhappy With, Navigating the World of As-Is eBay Auctions and Their Sellers, What Every eBay User Should Know About Refunds and Exchanges, How eBay's Seller Protection Can Cover You and Your Business, The Basics of Buying Safely on eBay: Be an Educated Buyer, How to Handle Open Cases and Refunds Correctly, 18 Tips to Avoiding and Removing Negative Feedback on eBay, What to Do if Your eBay Shipment Is Missing But Showing as Delivered, eBay Etiquette - What to do When You've Been Kept Waiting, Here Are Some Tips on How to Contact ebay If You Have an Issue, How International Buyers Use Mail Forwarding to Shop eBay, The Balance Small Business is part of the, dispute the purchase with your credit card issuer. Consider some practices that can keep you safe from most potential payment reversals: If the tips for buyers presented above irk you and make you feel as though buyers are getting an unfair advantage, ask yourself whether you're running a tight enough ship as a business. It was founded in 1995, and became a notable success story of the dot-com bubble; it is now a multi-billion dollar business with operations localized in over thirty countries. Do you pay attention all of the following, which can keep you safe from most potential payment reversals? Sign in to your eBay account using the text link located to the right of the eBay logo at the top of the main page. You can contact eBay Customer Service in the following ways: Select Contact us at the bottom of this page. I received an item that does not match the seller's description. Ebay's immediate reply to your complaint will be to instruct you to contact your seller. Your problem is with the seller. Whatever the seller says he will have to refund you. Continue Continue | My problem is not listed here: Help. eBay has 25 million sellers and a total of 170 million users (buyers and sellers). Lodge a complaint with Amazon if the seller does not respond, refund the money or exchange the product. To resolve these kinds of problems, Amazon gives its customers a way to complain about its sellers. I can’t even open a item not received I can’t do anything since the seller closed the case there is no option to do cannot even contact eBay regarding the issue yet now they have reported me and I have a warning yet I have no option to do the same. I want to complain about a seller which is a complex issue but i am directed to these pathetic generic statements and questions, how about having teh guts to talk to someone than this pathetic hide behind a system of pathways and questions. From your account, again find the order, then click "File a claim." You should only report a seller if you think they're violating our policies, for example: They offer to sell you a listed item outside of eBay; They don't intend to complete the sale; They sent threatening messages or used abusive or vulgar language; They published another member's contact information Contact your seller first about your complaint. I need to cancel a transaction. If you think a buyer is violating our Abusive buyer policy, you can report them to us by selecting the button below. I was trying to report a seller who is trying to charge me $120 shipping on items his auction stated the shipping cost as $39.50. Aron Hsiao wrote about eBay for The Balance Small Business. Thanks! This far past, you not only can't make an ebay complaint, they probably have purged the original listing from their database. I want to file a complaint against an ebay seller but cannot find an email nor phone number. Report a seller What to do if eBay ended the listing of an item you bought. If you have a complaint about eBay (and NOT about either a buyer or seller), write the complaint clearly on a plain, white 8-1/2" X 11" sheet of paper, using a ball-point pen filled with black or blue ink. Get the news and insights you need to grow your business on eBay. Go to your My eBay page. Does eBay's Buyer Protection Protect You From Problem Purchases? You don’t. The seller appears to be masquerading as a UK seller but may be based in China. How to get in touch with eBay. How eBay Buyer Protection works . If you are submitting an "Unpaid Item" dispute, most require a waiting period of 7 days after the listing ended. I just spent an hour and a half on the phone with Ebay customer service. BBB accredited since 9/1/1998. Continue Continue | My problem is not listed here: Help. I dont know why you left positive feedback if the item was not in good shape. Sign in to your eBay account using the text link located to the right of the eBay logo at the top of the main page. We always encourage our members to communicate with each other when there's a problem with a transaction. when you get your refund, leave the seller appropriate feedback. When you're selling on eBay, you might sometimes need to get in touch with a buyer. If you paid with bank dep then you need to go to the police … Helene Signaler un contenu inapproprié. Have your information in clear and concise format and somewhere easily accessible before filling out a complaint form on eBay. Originally written by eBay member groundhog.day on the eBay reviews & guides section with the title 'How To Complain To The Police About A Seller'. The first step is to contact the member through … If the seller won't accept the return, you simply ask eBay to step in. I was transfered to eight different people. 4 min article; Get help with an item that hasn't arrived. Firstly for such a huge company, there is not offer of a complaints procedure. If you've tried to work things out with the seller but they haven't responded or resolved your issue, you can report it to us. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. I’m not sure what I opened as I’m not good with these things so your probably right, It’s a company that sells a lot of phones and accepts returns and has a one year warranty Hello ebay, my name is sundar, I place an order of 4 gb MP4 on 28th march order no.11010743080639 amt of Rs.1641/-. Not phone or chat of corporation bank dated 3rd april 2007 cheque no item. You pay attention all of the amt of Rs.1641/- of corporation how to complain to ebay about a seller dated april... Following ways: Select contact us at the bottom of this page each. Popular online auction website through which any user can buy or sell almost anything, from cars to dolls. Websites, not phone or chat a seller on eBay, you not only n't. 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